Refund and Returns Policy

   Last updated: August 14, 2026

    At Ka Wah Plastic Industrial Co (“we,” “our,” or “us”), we strive to deliver high-quality plastic manufactured products that meet your specifications. Please review our policy below  regarding refunds and returns.

    1. Order Accuracy

    We take great care to ensure all products are manufactured according to the agreed specifications. If you believe your order does not match the confirmed specifications, please contact us within 7 days of receiving the goods.

    2. Returns

    Due to the custom-manufactured nature of our plastic products, returns are accepted only under the following conditions:

     – The products received are defective or damaged
     – The products do not match the agreed-upon specifications or sample approval
     – There was an error on our part in fulfilling the order

    Custom or made-to-order products that meet the agreed specifications cannot be returned, as they are produced specifically for your requirements.

    3. How to Request a Return

    To initiate a return, please contact us with the following information:

     – Your order number and date of purchase
     – A description of the issue (defect, damage, or specification mismatch)
     – Photographs clearly showing the problem

    We will review your request and respond within 3 business days with instructions on how to proceed.

    4. Refunds

    If your return is approved, we will issue a refund as follows:
     – Full refund — if the defect or error is confirmed to be on our part
     – Partial refund — at our discretion, if the issue is minor and the product remains usable

     – Refunds will be processed to the original payment method within 14 business days of approva

    5. Replacements

    If products are found to be defective or not matching specifications, we will offer to:

     – Re-manufacture and replace the affected items at no additional cost, or

     – Issue a full refund if replacement is not feasible

    6. Shipping Costs

     – If the return is due to our error (defective or incorrect products), we will cover all return shipping costs.

     – If the return is initiated for reasons outside our responsibility, the customer is responsible for return shipping.

    7. Non-Returnable Items

    The following items cannot be returned or refunded:

     – Products that have been used, altered, or damaged after delivery

     – Products that do not match specifications but were approved by the customer via sample sign-off

     – Orders canceled after production has commenced

    8. Damaged During Transit

    If your order arrives damaged, please document the damage with photographs and contact us immediately. We will arrange a replacement or refund and handle the shipping claim on your behalf.

    9. Contact Us

   For any questions about this Refund and Returns Policy, or to initiate a return, please contact us at:

    Ka Wah Plastic Industrial Co

    Website: www.ka-wah.com